Frequently Asked Questions

How do I book a tour?

You can book a tour directly through our website by selecting your preferred guide and tour, choosing a date, and completing the secure payment process. You'll receive instant confirmation via email.

Can I cancel or modify my booking?

Yes, you can cancel or modify your booking up to 24 hours before the tour start time for a full refund. Cancellations within 24 hours are subject to our cancellation policy.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard), PayPal, and Stripe. All payments are processed securely through encrypted channels.

Are your guides certified?

Yes, all our guides are licensed professionals with extensive knowledge of Lisbon's history, culture, and attractions. They undergo regular training and quality assessments.

What languages are available?

Our tours are available in English, Portuguese, Spanish, French, and German. Some guides also speak Italian, Dutch, or other languages upon request.

What happens if it rains?

Most of our tours continue in light rain with appropriate shelter stops. In case of severe weather, we'll contact you to reschedule or provide alternative indoor activities.

Are tours suitable for children?

Yes! We offer family-friendly tours and can customize content for different age groups. Children under 12 often receive discounted rates.

What should I bring on the tour?

Comfortable walking shoes, weather-appropriate clothing, a water bottle, and your camera. We'll provide specific recommendations based on your chosen tour.

How long are the tours?

Tour durations vary from 2-hour walking tours to full-day experiences. Each tour listing clearly shows the duration and what's included.

Are tours wheelchair accessible?

Many of our tours can be adapted for wheelchair users. Please contact us when booking to discuss specific accessibility needs and route modifications.

Are there group discounts?

Yes, we offer discounts for groups of 6 or more people. Private group tours can also be arranged with custom pricing. Contact us for a personalized quote.

What's your refund policy?

Full refunds are available for cancellations made 24+ hours in advance. Weather-related cancellations initiated by us result in full refunds or free rescheduling.

Are tips included?

Tips are not included in the tour price but are greatly appreciated if you enjoyed your experience. The standard tip is 10-15% of the tour price.

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